Shipping & Returns
Shipping & Returns
- Please send all returns to the address below, and include your name and order number on the outside of the package. Please also include your receipt and return form, which you can find enclosed in your package.
ATTENTION: KARATS & KEEPSAKES RETURN DEPARTMENT
4524 FORSYTH ROAD STE. 202
MACON, GEORGIA 31210
- All returns of items that have been shipped must be postmarked within 10 days of the shipment date.
- All in-store pick up returns must be returned within 10 days of the order date.
- You are responsible for the shipping and handling of the returned item(s).
- Original and return shipping fees are non-refundable.
- Online merchandise can be returned in-store with original receipt Monday through Friday from 10:00 a.m. to 5:00 p.m. ONLY. We will not accept in-store returns Saturdays, Sundays, or holidays.
- Once your package is received, please allow 3-5 business days for return processing.
- All returns are for ONLINE CREDIT ONLY.
- Online credit will be emailed to you in the form of a discount code, so that you may use it to shop online with us anytime.
- All sale and discounted items are FINAL SALE.
- All items purchased using a promo code of any kind are FINAL SALE.
-All jewelry, scarves, sunglasses, headbands, hats, belts, socks, undergarments, etc. are FINAL SALE.
- All merchandise must be returned unworn, unwashed, smoke-free, and with all original tags attached.
* If the order returned does not fit the return guidelines, the items(s) will be sent back to you, and you will be charged standard shipping rate.
We no longer accept exchanges; therefore, we recommend sending back the return item(s) to be processed for an online credit, then placing a new order for any items you want.
- Damages to item(s) must be reported prior to wearing the garment, and all original tags must still be attached.
- Item(s) received damaged are only valid for an online credit within a 3-day notification deadline.
- Please email us at email@example.com with details regarding the damaged item(s), and proceed with mailing the item(s) to our returns department as stated above.
- Once the item(s) is received, we will notify you via email within 3-5 business days with your online credit.